Privacy Policy

Last updated: 11 May 2026

This Privacy Policy explains how RDS Services (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website rdsdrains.co.uk, request a service from us, or otherwise interact with our business.

We are committed to protecting your privacy and handling your data in line with the UK GDPR and the Data Protection Act 2018.

1. Who we are

RDS Services is a drainage company based in Bristol, providing commercial and domestic drainage services across Bristol and the South West.

For the purposes of UK data protection law, the data controller is:

Registered name: RDS Services
Address: 30 Boscombe Crescent, Bristol, Gloucestershire, England, BS16 6QR
Email: acc.rdsbristol@gmail.com
Phone: 07973 181655

2. Information we collect

We may collect and process the following information:

Contact details: name, email address, phone number, postal address.

Service enquiry details: information you provide about your drainage issue, the property address, photos or videos you submit, and any preferred appointment times.

Communication records: notes from phone calls, emails, web chats, or messages you send us.

Job records: details of work carried out, reports, invoices, and any follow-up notes.

Payment information: if you book a service, we may collect billing details. Card payments are handled by our payment provider; we do not store full card numbers.

Website usage data: IP address, browser type, device information, pages visited, time spent on site, and referring website. This is collected via cookies and similar technologies (see our Cookie Policy).

3. How we collect your information

We collect information when you:

Submit a contact form, quote request, or callback request on our website
Call, email, or message us
Engage us to carry out drainage work
Browse our website (via cookies)
Interact with us on social media
Are referred to us by an insurer, letting agent, or third party requesting work on your behalf

4. How we use your information and our lawful basis

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:

Purpose	Lawful Basis
Responding to your enquiry or quote request	Legitimate interests / pre-contract steps
Delivering drainage services you have booked	Contract
Sending invoices and managing payments	Contract / legal obligation
Keeping records for tax and accounting	Legal obligation
Improving our website and services	Legitimate interests
Sending marketing communications	Consent (where required)
Responding to complaints or disputes	Legitimate interests / legal obligation

5. Who we share your information with

We do not sell your personal data. We may share your information with:

Service providers who help us run our business (e.g. website hosting, email and CRM providers, accounting software, scheduling tools)
Payment processors for handling transactions
Subcontractors carrying out work on our behalf, where required to deliver a service
Insurers, letting agents, or commercial clients where work has been instructed via them
Regulatory bodies, law enforcement, or HMRC where legally required
Professional advisors such as accountants or solicitors

All third parties are required to keep your data secure and use it only for the purposes we specify.

6. International transfers

Some of our service providers may be based outside the UK. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as UK International Data Transfer Agreements or transfers to countries with an adequacy decision.

7. How long we keep your information

We keep your personal data only for as long as necessary:

Enquiry data (no booking made): up to 12 months
Customer and job records: 6 years after the end of our relationship, for tax and legal purposes
Marketing data: until you withdraw consent or after 24 months of inactivity
Website analytics data: as set out in our Cookie Policy
CCTV or drainage camera survey footage: retained for the duration of the job and any related warranty or dispute period

8. Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Rectify inaccurate or incomplete data
Erase your data (“right to be forgotten”), subject to legal retention requirements
Restrict how we process your data
Object to processing based on legitimate interests or direct marketing
Data portability for data you have provided to us
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at acc.rdsbristol@gmail.com. We aim to respond within one month.

9. How we protect your data

We use appropriate technical and organisational measures to protect your personal data, including SSL encryption on our website, secure password policies, restricted access controls, and regular software updates. No system is 100% secure, but we take reasonable steps to safeguard your information.

10. Cookies

Our website uses cookies and similar technologies. For full details, please see our [Cookie Policy].

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date at the top.

12. Complaints

If you have a concern about how we handle your data, please contact us first at acc.rdsbristol@gmail.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113